Terms of service

Luméa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Luméa is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.





Personal Information We Collect or Process



When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.


We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:


  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.






Personal Information Sources



We may collect personal information from the following sources:


  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.






How We Use Your Personal Information



Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:


Provide, Tailor, and Improve the Services.

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews, and personalize your shopping experience.


Marketing and Advertising.

We use your personal information for marketing and promotional purposes, including email, text message, or postal mail communications, and to display online advertisements based on your activity on the Services.


Security and Fraud Prevention.

We use personal information to authenticate accounts, secure transactions, detect and prevent fraud or illegal activity, and protect the Services. You are responsible for keeping your account credentials secure.


Communicating with You.

We use personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.


Legal Reasons.

We use personal information to comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.





How We Disclose Personal Information



We may disclose personal information in the following circumstances:


  • With Shopify, vendors, and service providers that perform services on our behalf (such as payment processing, fulfillment, analytics, and customer support).
  • With business and marketing partners for advertising purposes, in accordance with their own privacy policies.
  • When you direct or consent to disclosure, such as for shipping products or using social media integrations.
  • With our affiliates or corporate group.
  • In connection with business transactions or to comply with legal obligations.






Relationship with Shopify



The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be transferred to countries outside your place of residence. Shopify is responsible for certain data processing activities related to enhanced features and personalized advertising.


To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.





Third-Party Websites and Links



The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Information shared on third-party platforms may be publicly visible.





Children’s Data



The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. Parents or guardians may contact us to request deletion of a child’s information if applicable.





Security and Retention of Your Information



No security system is perfect, and we cannot guarantee absolute security. Retention of personal information depends on business, legal, and contractual needs.





Your Rights and Choices



Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, and to opt out of targeted advertising or marketing communications. You may unsubscribe from promotional emails at any time.


Additional rights may apply for residents of the UK or EEA, including objection to processing and withdrawal of consent.


We will not discriminate against you for exercising your rights and may need to verify your identity before processing requests.





Complaints



If you have concerns about how we process personal information, you may contact us or lodge a complaint with your local data protection authority.





International Transfers



Personal information may be transferred outside your country. Where required, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses.





Changes to This Privacy Policy



We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.





Contact



If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:


📧 hello@healthlumea.com


For purposes of applicable data protection laws, Luméa is the data controller of your personal information.